---
description: Learn more about Zoom Contact Center price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Contact Center Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Zoom Contact Center](/software/1060658/zoom-contact-center) > [Zoom Contact Center Alternatives](https://www.capterra.co.nz/alternatives/1060658/zoom-contact-center)

# Alternatives to Zoom Contact Center

Canonical: https://www.capterra.co.nz/alternatives/1060658/zoom-contact-center

> Explore the top alternatives to Zoom Contact Center. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **3CX** — 4.4/5 (465 reviews) — 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.
   - [View profile](https://www.capterra.co.nz/software/158704/3cx)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/158704/1060658/3cx/vs/zoom-contact-center)
2. **Ringover** — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.co.nz/software/169627/ringover)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/169627/1060658/ringover/vs/zoom-contact-center)
3. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/102188/1060658/liveagent/vs/zoom-contact-center)
4. **CallHippo** — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.co.nz/software/159578/callhippo)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/159578/1060658/callhippo/vs/zoom-contact-center)
5. **RingEX** — 4.2/5 (1200 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
   - [View profile](https://www.capterra.co.nz/software/132178/ringcentral-mvp)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/132178/1060658/ringcentral-mvp/vs/zoom-contact-center)
6. **JustCall** — 4.1/5 (223 reviews) — Stay responsive across voice, SMS, email, and WhatsApp with AI agents, automation, and 100+ integrations that help you close more deals
   - [View profile](https://www.capterra.co.nz/software/157853/justcall)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/157853/1060658/justcall/vs/zoom-contact-center)
7. **Aircall** — 4.2/5 (458 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
   - [View profile](https://www.capterra.co.nz/software/144486/aircall)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/144486/1060658/aircall/vs/zoom-contact-center)
8. **Dialpad** — 4.2/5 (562 reviews) — Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device.
   - [View profile](https://www.capterra.co.nz/software/190976/dialpad-sell)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/190976/1060658/dialpad-sell/vs/zoom-contact-center)
9. **HoduCC** — 4.6/5 (95 reviews) — HoduCC Contact Center Software offers a comprehensive range of powerful addon module designed to enhance your contact center operatios.
   - [View profile](https://www.capterra.co.nz/software/156136/hoducc)
   - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/156136/1060658/hoducc/vs/zoom-contact-center)
10. **CTM** — 4.6/5 (150 reviews) — CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions.
    - [View profile](https://www.capterra.co.nz/software/152004/call-tracking-software)
    - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/152004/1060658/call-tracking-software/vs/zoom-contact-center)
11. **Five9** — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
    - [View profile](https://www.capterra.co.nz/software/132405/five9)
    - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/132405/1060658/five9/vs/zoom-contact-center)
12. **Twilio** — 4.4/5 (501 reviews) — Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications.
    - [View profile](https://www.capterra.co.nz/software/180158/twilio-communications-platform)
    - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/180158/1060658/twilio-communications-platform/vs/zoom-contact-center)
13. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
    - [View profile](https://www.capterra.co.nz/software/29589/callcenternow)
    - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/29589/1060658/callcenternow/vs/zoom-contact-center)
14. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
    - [View profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
    - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/21409/1060658/genesys-cloud/vs/zoom-contact-center)
15. **RingCX** — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
    - [View profile](https://www.capterra.co.nz/software/154951/ringcentral-contact-center)
    - [Compare vs Zoom Contact Center](https://www.capterra.co.nz/compare/154951/1060658/ringcentral-contact-center/vs/zoom-contact-center)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Call Center Workforce Management Software](https://www.capterra.co.nz/directory/32607/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/1060658/zoom-contact-center)
- [View Product Profile](https://www.capterra.co.nz/software/1060658/zoom-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10016220/Zoom-Contact-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1060658/zoom-contact-center> |
| en-AU | <https://www.capterra.com.au/alternatives/1060658/zoom-contact-center> |
| en-CA | <https://www.capterra.ca/alternatives/1060658/zoom-contact-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/1060658/zoom-contact-center> |
| en-IE | <https://www.capterra.ie/alternatives/1060658/zoom-contact-center> |
| en-IL | <https://www.capterra.co.il/alternatives/1060658/zoom-contact-center> |
| en-IN | <https://www.capterra.in/alternatives/1060658/zoom-contact-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1060658/zoom-contact-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/1060658/zoom-contact-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/1060658/zoom-contact-center> |

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