---
description: Learn more about OpenText ZENworks Service Desk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText ZENworks Service Desk Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [OpenText ZENworks Service Desk](/software/1049722/zenworks-service-desk) > [OpenText ZENworks Service Desk Alternatives](https://www.capterra.co.nz/alternatives/1049722/zenworks-service-desk)

# Alternatives to OpenText ZENworks Service Desk

Canonical: https://www.capterra.co.nz/alternatives/1049722/zenworks-service-desk

> Explore the top alternatives to OpenText ZENworks Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Atera** — 4.5/5 (446 reviews) — Introducing Robin: It cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.
   - [View profile](https://www.capterra.co.nz/software/144309/atera)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/144309/1049722/atera/vs/zenworks-service-desk)
2. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.nz/software/132997/freshservice)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/132997/1049722/freshservice/vs/zenworks-service-desk)
3. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
   - [View profile](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/179501/1049722/manageengine-service-desk-plus/vs/zenworks-service-desk)
4. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/164283/1049722/zendesk/vs/zenworks-service-desk)
5. **HaloITSM** — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
   - [View profile](https://www.capterra.co.nz/software/200140/haloitsm)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/200140/1049722/haloitsm/vs/zenworks-service-desk)
6. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.nz/software/138769/jira-service-management)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/138769/1049722/jira-service-management/vs/zenworks-service-desk)
7. **Mint Service Desk** — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
   - [View profile](https://www.capterra.co.nz/software/187044/mint-service-desk)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/187044/1049722/mint-service-desk/vs/zenworks-service-desk)
8. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
   - [View profile](https://www.capterra.co.nz/software/173025/help-desk-software)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/173025/1049722/help-desk-software/vs/zenworks-service-desk)
9. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/102188/1049722/liveagent/vs/zenworks-service-desk)
10. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
    - [View profile](https://www.capterra.co.nz/software/202528/milvus)
    - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/202528/1049722/milvus/vs/zenworks-service-desk)
11. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.co.nz/software/107225/sysaid)
    - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/107225/1049722/sysaid/vs/zenworks-service-desk)
12. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.co.nz/software/129478/solarwinds-service-desk)
    - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/129478/1049722/solarwinds-service-desk/vs/zenworks-service-desk)
13. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration.
    - [View profile](https://www.capterra.co.nz/software/143589/alvao-service-desk)
    - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/143589/1049722/alvao-service-desk/vs/zenworks-service-desk)
14. **TOPdesk** — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
    - [View profile](https://www.capterra.co.nz/software/127562/topdesk)
    - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/127562/1049722/topdesk/vs/zenworks-service-desk)
15. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.co.nz/software/144825/boss-solutions)
    - [Compare vs OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/144825/1049722/boss-solutions/vs/zenworks-service-desk)

## Related Categories

- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Incident Management Software](https://www.capterra.co.nz/directory/31332/incident-management/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/1049722/zenworks-service-desk)
- [View Product Profile](https://www.capterra.co.nz/software/1049722/zenworks-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10009498/ZENworks-Service-Desk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1049722/zenworks-service-desk> |
| en-AU | <https://www.capterra.com.au/alternatives/1049722/zenworks-service-desk> |
| en-CA | <https://www.capterra.ca/alternatives/1049722/zenworks-service-desk> |
| en-GB | <https://www.capterra.co.uk/alternatives/1049722/zenworks-service-desk> |
| en-IE | <https://www.capterra.ie/alternatives/1049722/zenworks-service-desk> |
| en-IL | <https://www.capterra.co.il/alternatives/1049722/zenworks-service-desk> |
| en-IN | <https://www.capterra.in/alternatives/1049722/zenworks-service-desk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1049722/zenworks-service-desk> |
| en-SG | <https://www.capterra.com.sg/alternatives/1049722/zenworks-service-desk> |
| en-ZA | <https://www.capterra.co.za/alternatives/1049722/zenworks-service-desk> |

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