---
description: Learn more about SmartInbox price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartInbox Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [SmartInbox](/software/1022911/smartinbox) > [SmartInbox Alternatives](https://www.capterra.co.nz/alternatives/1022911/smartinbox)

# Alternatives to SmartInbox

Canonical: https://www.capterra.co.nz/alternatives/1022911/smartinbox

> Explore the top alternatives to SmartInbox. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
   - [View profile](https://www.capterra.co.nz/software/169505/zoho-desk)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/169505/1022911/zoho-desk/vs/smartinbox)
2. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk offers the industry leading customer support solution.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/164283/1022911/zendesk/vs/smartinbox)
3. **Freshdesk** — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.nz/software/124981/freshdesk)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/124981/1022911/freshdesk/vs/smartinbox)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/102188/1022911/liveagent/vs/smartinbox)
5. **Freshchat** — 4.2/5 (174 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
   - [View profile](https://www.capterra.co.nz/software/158117/freshchat)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/158117/1022911/freshchat/vs/smartinbox)
6. **Front** — 4.5/5 (292 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
   - [View profile](https://www.capterra.co.nz/software/132901/front)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/132901/1022911/front/vs/smartinbox)
7. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
   - [View profile](https://www.capterra.co.nz/software/113540/bitrix24)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/113540/1022911/bitrix24/vs/smartinbox)
8. **Pipedrive** — 4.5/5 (3062 reviews) — Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
   - [View profile](https://www.capterra.co.nz/software/132666/pipedrive)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/132666/1022911/pipedrive/vs/smartinbox)
9. **Tidio** — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
   - [View profile](https://www.capterra.co.nz/software/144040/tidio-chat)
   - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/144040/1022911/tidio-chat/vs/smartinbox)
10. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.co.nz/software/136189/salesforce)
    - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/136189/1022911/salesforce/vs/smartinbox)
11. **Missive** — 4.9/5 (184 reviews) — The collaborative email client for teams. Share inboxes, draft replies together, and handle every channel in one place.
    - [View profile](https://www.capterra.co.nz/software/152884/missive)
    - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/152884/1022911/missive/vs/smartinbox)
12. **Wati** — 4.6/5 (207 reviews) — The Agentic Customer Engagement Platform built for Revenue Growth
    - [View profile](https://www.capterra.co.nz/software/204314/wati)
    - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/204314/1022911/wati/vs/smartinbox)
13. **respond.io** — 4.6/5 (60 reviews) — Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster.
    - [View profile](https://www.capterra.co.nz/software/179311/rocketbots)
    - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/179311/1022911/rocketbots/vs/smartinbox)
14. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
    - [View profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
    - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/21409/1022911/genesys-cloud/vs/smartinbox)
15. **TimelinesAI** — 4.6/5 (116 reviews) — Standardize WhatsApp messaging: unified history, roles, templates, analytics, CRM sync, and automations across teams.
    - [View profile](https://www.capterra.co.nz/software/211597/timelinesai)
    - [Compare vs SmartInbox](https://www.capterra.co.nz/compare/211597/1022911/timelinesai/vs/smartinbox)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Push Notifications Software](https://www.capterra.co.nz/directory/30969/push-notifications/software)
- [Web Analytics Tools](https://www.capterra.co.nz/directory/30073/web-analytics/software)
- [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/1022911/smartinbox)
- [View Product Profile](https://www.capterra.co.nz/software/1022911/smartinbox)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/1022911/smartinbox> |
| de-AT | <https://www.capterra.at/alternatives/1022911/smartinbox> |
| de-CH | <https://www.capterra.ch/alternatives/1022911/smartinbox> |
| en | <https://www.capterra.com/p/240762/SmartInbox/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1022911/smartinbox> |
| en-AU | <https://www.capterra.com.au/alternatives/1022911/smartinbox> |
| en-CA | <https://www.capterra.ca/alternatives/1022911/smartinbox> |
| en-GB | <https://www.capterra.co.uk/alternatives/1022911/smartinbox> |
| en-IE | <https://www.capterra.ie/alternatives/1022911/smartinbox> |
| en-IL | <https://www.capterra.co.il/alternatives/1022911/smartinbox> |
| en-IN | <https://www.capterra.in/alternatives/1022911/smartinbox> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1022911/smartinbox> |
| en-SG | <https://www.capterra.com.sg/alternatives/1022911/smartinbox> |
| en-ZA | <https://www.capterra.co.za/alternatives/1022911/smartinbox> |
| it | <https://www.capterra.it/alternatives/1022911/smartinbox> |
| ja | <https://www.capterra.jp/alternatives/1022911/smartinbox> |
| pl | <https://www.capterra.pl/alternatives/1022911/smartinbox> |
| tr | <https://www.capterra.web.tr/alternatives/1022911/smartinbox> |

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