---
description: Learn more about NovelVox Unified Agent Desktop price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NovelVox Unified Agent Desktop Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [NovelVox Unified Agent Desktop](/software/1013067/novelvox-unified-agent-desktop) > [NovelVox Unified Agent Desktop Alternatives](https://www.capterra.co.nz/alternatives/1013067/novelvox-unified-agent-desktop)

# Alternatives to NovelVox Unified Agent Desktop

Canonical: https://www.capterra.co.nz/alternatives/1013067/novelvox-unified-agent-desktop

> Explore the top alternatives to NovelVox Unified Agent Desktop. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/164283/1013067/zendesk/vs/novelvox-unified-agent-desktop)
2. **Ringover** — 4.7/5 (872 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.co.nz/software/169627/ringover)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/169627/1013067/ringover/vs/novelvox-unified-agent-desktop)
3. **Amazon Connect** — 4.5/5 (93 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
   - [View profile](https://www.capterra.co.nz/software/1017140/amazon-connect)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/1013067/1017140/novelvox-unified-agent-desktop/vs/amazon-connect)
4. **LiveAgent** — 4.7/5 (1783 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/102188/1013067/liveagent/vs/novelvox-unified-agent-desktop)
5. **HoduCC** — 4.6/5 (95 reviews) — Predictive Dialer Software for inbound and outbound calls management. Key Features: Predictive Dialer, Auto Dialer, ACD, \& many more.
   - [View profile](https://www.capterra.co.nz/software/156136/hoducc)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/156136/1013067/hoducc/vs/novelvox-unified-agent-desktop)
6. **CallHippo** — 4.4/5 (681 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
   - [View profile](https://www.capterra.co.nz/software/159578/callhippo)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/159578/1013067/callhippo/vs/novelvox-unified-agent-desktop)
7. **XCALLY** — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
   - [View profile](https://www.capterra.co.nz/software/136894/xcally)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/136894/1013067/xcally/vs/novelvox-unified-agent-desktop)
8. **uContact** — 4.5/5 (81 reviews) — All-in-On Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat
   - [View profile](https://www.capterra.co.nz/software/115213/ucontact)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/115213/1013067/ucontact/vs/novelvox-unified-agent-desktop)
9. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.nz/software/134775/incontact-call-center-software)
   - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/134775/1013067/incontact-call-center-software/vs/novelvox-unified-agent-desktop)
10. **Convoso** — 4.5/5 (387 reviews) — Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today.
    - [View profile](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer)
    - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/76768/1013067/cloud-predictive-dialer/vs/novelvox-unified-agent-desktop)
11. **Genesys Cloud CX** — 4.3/5 (264 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
    - [View profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
    - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/21409/1013067/genesys-cloud/vs/novelvox-unified-agent-desktop)
12. **Gladly** — 4.8/5 (139 reviews) — Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
    - [View profile](https://www.capterra.co.nz/software/156723/gladly)
    - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/156723/1013067/gladly/vs/novelvox-unified-agent-desktop)
13. **8x8 Contact Center** — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
    - [View profile](https://www.capterra.co.nz/software/161523/contactnow)
    - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/161523/1013067/contactnow/vs/novelvox-unified-agent-desktop)
14. **Liberty Converse** — 4.8/5 (23 reviews) — Liberty Converse CX is the next-generation AI-powered contact centre solution that enables call centres to migrate easily to the cloud.
    - [View profile](https://www.capterra.co.nz/software/197657/liberty-converse)
    - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/197657/1013067/liberty-converse/vs/novelvox-unified-agent-desktop)
15. **Five9** — 4.2/5 (482 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
    - [View profile](https://www.capterra.co.nz/software/132405/five9)
    - [Compare vs NovelVox Unified Agent Desktop](https://www.capterra.co.nz/compare/132405/1013067/five9/vs/novelvox-unified-agent-desktop)

## Related Categories

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/1013067/novelvox-unified-agent-desktop)
- [View Product Profile](https://www.capterra.co.nz/software/1013067/novelvox-unified-agent-desktop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-AU | <https://www.capterra.com.au/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-CA | <https://www.capterra.ca/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-GB | <https://www.capterra.co.uk/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-IE | <https://www.capterra.ie/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-IL | <https://www.capterra.co.il/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-IN | <https://www.capterra.in/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-SG | <https://www.capterra.com.sg/alternatives/1013067/novelvox-unified-agent-desktop> |
| en-ZA | <https://www.capterra.co.za/alternatives/1013067/novelvox-unified-agent-desktop> |
| fr | <https://www.capterra.fr/alternatives/1013067/novelvox-unified-agent-desktop> |
| fr-BE | <https://fr.capterra.be/alternatives/1013067/novelvox-unified-agent-desktop> |
| fr-CA | <https://fr.capterra.ca/alternatives/1013067/novelvox-unified-agent-desktop> |
| fr-LU | <https://www.capterra.lu/alternatives/1013067/novelvox-unified-agent-desktop> |
| ja | <https://www.capterra.jp/alternatives/1013067/novelvox-unified-agent-desktop> |

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